T: 0116 284 9930
T: 0116 284 9930

Sugam Paneer

Our website address is: www.sugampaneer.com

We are committed to protecting your privacy online.

This privacy policy explains how we protect your personal information and data online, so that you can feel confident and happy to use our website. Your trust is very important to us.

Please enjoy browsing the Sugam Paneer website. If you have any questions, please contact us on: info@sugampaneer.com

General Information
This website is run by Ukay Khoa Manufacturing Ltd (“we” and “us”). In compliance with the Data Protection Act 1998 you have full control over the information we store and the information you receive from us. This Privacy Policy explains the information we may collect, how we use it and what choices you have so you can experience the best service. Ukay Khoa Manaufacturing Ltd are the data controller for the information we hold.

Why we collect your data
We want to give you the best possible experience and the data we hold about you helps us to expedite and personalise our service to you.

When do we collect information?
We collect your information in various ways, whether online or by telephone when speaking to one of our members of staff. This can be by inputting your contact details such as when:
– Placing an order and/or enquiry
– Filling in the ‘contact’ form
– Subscribing to our mailing list
– Engaging with us on social media
– Participating in a survey
– Entering a prize draw or competition

The Information we collect
We do not pass or share your information on to any external companies except for the purpose of compiling and sending you our own e-newsletters through any of our elected marketing agencies, who send these on our behalf. Any information we hold is confidential.

We do not hold excessive personal data. The most information we collect from you is when you place an order with us or make an enquiry. This includes: your name, email address, contact telephone number, home address and delivery address, nature and content of enquiry.

We do not retain any payment information.

How we use this information
The information we obtain from you is used in numerous ways to give you the best service.
– To respond to any questions or comments
– To tailor our services to your requirements
– To show you advertisements that you may be interested in
– To send you relevant emails/updates about particular products

Cookies Data
Depending on how you access the website, we may use “cookies” or similar technology to track and record log data. “Cookies” are small files that are stored on your computer that can improve your experience when using the website. These can be accessed by the web server or your computer. This enables the server to deliver a page that is tailored to the user. Online security is always a concern, nevertheless Cookies don’t present a threat to privacy as they can only be used to log data that the user has voluntarily provided or that the web server already possesses.

For more information on Cookies see below and/or visit www.whatarecookies.com

Device Information
We may gain technical information when you visit our website. Often, we can collect information about the device you’re using, the browser you’re using and device settings. This however depends on your device settings to determine how much access we have.

To understand more about the information your device makes available to us, please directly contact your device manufacturer or check the policies on their website.

Log Data
Our server automatically stores user data (log data) each time our website is used. From this log data, we may be able to obtain your browser types and settings, the time you spend on the website, how you navigate through the Sugam website and Cookie data.

Email Newsletters
We collect minimum personal information including your name and email address in order to send our subscribers news of our offers, competitions, events, product news and updates, and so on. This will be because a user has subscribed and opted-in to receive this communication. Users may unsubscribe at any time through the unsubscribe link in our e-newsletters or by contacting us at any time. We do not pass or sell your information to third parties.

Social Media
We regularly post content on Facebook and Twitter to promote our brand awareness and to engage with you. We will not post any information on our social media channels about any customer without their prior consent.

Please find the legal policy for each channel listed below:
– Facebook
– Twitter


Further Information

If we make amendments to our Privacy Policy, please note that this page will be updated.

If you have any questions about our Privacy Policy, please email us: info@sugampaneer.com

Sugam Paneer

What is a cookie?
Most websites you visit will use cookies in order to improve your user experience by enabling that website to ‘remember’ you, either for the duration of your visit (using a‘session cookie’) or for repeat visits (using a ‘persistent cookie’).

Cookies do lots of different jobs, like letting you navigate between pages efficiently,storing your preferences, and generally improving your experience of a website.

Cookies make the interaction between you and the website faster and easier. If a website doesn’t use cookies, it will think you are a new visitor every time you move to a new page on the site – for example, when you enter your login details and move to another page it won’t recognise you and it won’t be able to keep you logged in.

Some websites will also use cookies to enable them to target their advertising or marketing messages based for example, on your location and/or browsing habits.

What is in a cookie?
A cookie is a simple text file that is stored on your computer or mobile device by a website’s server and only that server will be able to retrieve or read the contents of that cookie. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers.

It allows a website to remember things like your preferences or what’s in your shopping basket.

What to do if you don’t want cookies to be set
Some people find the idea of a website storing information on their computer or mobile device a bit intrusive, particularly when this information is stored and used by a third party without them knowing. Although this is generally quite harmless you may not, for example, want to see advertising that has been targeted to your interests. If you prefer, it is possible to block some or all cookies, or even to delete cookies that have already been set; but you need to be aware that you might lose some functions of the website.

How do we use cookies?
Cookies enable us to identify your device, or you when you have logged in. We use cookies that are strictly necessary to enable you to move around the site or to provide certain basic features. We also use cookies to help us to improve the performance of our website to provide you with a better user experience.

How can I control cookies?

a) Web browser cookies:
 If you don’t want to receive cookies, you can modify your browser so that it notifies you when cookies are sent to it or 
you can refuse cookies altogether. You can also delete cookies that have already been set.

If you wish to restrict or block web browser cookies which are set on your device then you can do this through your browser settings; the Help function within your browser should tell you how. Alternatively, you may wish to visit www.aboutcookies.org, which contains comprehensive information on how to do this on a wide variety of desktop browsers.

You can choose whether to accept cookies or not on the cookie settings page. Disabling cookies for the website will mean that you lose some features and functionality, and may make the website unuseable.

b) Adobe Flash Player Cookies: 
The Adobe Flash Player is also capable of storing information on your device. However, these cookies cannot be controlled through your web browser. Some web browser manufacturers are developing solutions to allow you to control these through your browser, but at the present time, if you wish to restrict or block Flash Cookies, then you must do this on the Adobe website.